Business Packages

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For small businesses that need essential IT support (1-5 Users)

•     Device monitoring (up to 5 endpoints)
•     Monthly patching & updates
•     Remote support (up to 2 hours/month)
•     Basic network uptime checks
•     Branded monthly health report

•     Wireless optimization for rural setups

For growing teams that need more support (6-15 Users)

•     Everything in Bronze, plus:
•     Device monitoring (up to 15 endpoints)
•     Remote support (up to 5 hours/month)
•     Asset inventory & lifecycle tracking
•     New user onboarding checklist
•     Offboarding support for departing users
•     Priority scheduling for maintenance windows 

For businesses that need maximum support (16-30 Users)

 •     Everything in Silver, plus:
•     Device monitoring (up to 30 endpoints)
•     Unlimited remote support
•     Quarterly tech planning session
•     Executive summary health reports 

 •     Basic router and switch setup (SOHO-grade)
•     Wi-Fi configuration (SSID, password, guest network)
•     Device connectivity troubleshooting
•     ISP coordination (modem/router handoff)
•     Basic documentation of network layout 

 •     Business-grade router/switch setup (e.g., TP-Link Omada, UniFi, pfSense)
•     Wireless access point deployment and optimization
•     Network performance checks (ping, throughput, coverage)
•     Basic segmentation (e.g., guest vs internal Wi-Fi)
•     Remote monitoring of key network devices (where supported)
•     Network health included in monthly report 

 •     VLAN configuration for traffic segmentation (e.g., staff, IoT, guest)
•     Switch port mapping and documentation
•     Firewall rule setup (basic policies)
•     Redundancy planning (failover, dual WAN if supported)
•     Quarterly network performance review
•     Optional integration with monitoring appliance (e.g., Raspberry Pi or UniFi controller) 

 Covers monitoring, patching, and support per device beyond the included 30 

 User management, MFA setup, license support, and monthly usage reports 

 Includes account setup or removal, device prep or wipe, data transfer, and branded checklist documentation 

 New APs, Switches 

 Available in Henderson County and surrounding areas 

 After-hours or weekend support