Privacy Policy

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Effective Date: 6/13/2026

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with us through our website, social media platforms, and related services. It also outlines your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Booking details
• Support inquiries 
• Any other information you voluntarily provide

3. How We Collect Information

• Through forms on our website hosted by GoDaddy
• Through social media platforms (including Facebook, Instagram, WhatsApp, TikTok) via their respective business tools
• Through customer management and service applications such as Zoho CRM and other Zoho apps (e.g., booking, ticketing), or similar platforms we may use in the future

4. How We Use Your Information

We use your information to:

• Respond to inquiries
• Manage bookings and appointments 
• Provide customer support
• Maintain customer relationships 
• Improve our services

4A. Emergency Services Information

For the purpose of providing 911/E911 services, we may collect and maintain your service address and location information. Customers are responsible for ensuring this information is accurate and up to date.

5. Data Storage and Security

Your data is securely stored in Zoho CRM and related Zoho applications. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. Access is restricted to authorized personnel only.

5A. Voice and Telecommunications Data 

In connection with providing VoIP (Voice over Internet Protocol) and telecommunications services, we may collect and process additional information, including:

• Call detail records (CDRs), including originating and destination phone numbers  
• Date, time, and duration of calls  
• Service usage and routing information  
• Account and billing-related service data 

This information is used solely to deliver, maintain, troubleshoot, secure, and bill for our services.

5B. Customer Proprietary Network Information (CPNI)

We may collect and maintain Customer Proprietary Network Information (CPNI) as defined under applicable telecommunications laws. This includes information related to your telecommunications service usage.

We use CPNI only for:

• Providing and supporting our services  
• Billing and account management  
• Fraud prevention and network security  
• Compliance with legal obligations 

We do not use or disclose CPNI for marketing purposes without required consent.

5C. Fraud Prevention and Security

We may monitor account activity and usage data to detect, prevent, and respond to fraud, unauthorized access, or misuse of our services.

6. Data Retention and Deletion

• We transfer data from GoDaddy and Meta platforms into Zoho systems.
• After transfer, we delete the original data from GoDaddy and Meta.
• Data in Zoho is retained only as long as necessary for business purposes or as required by law.

7. Sharing of Information

We do not sell your personal information.

We may share or process your data only as necessary to provide our services, including with:

• Telecommunications carriers and service providers (e.g., upstream VoIP platforms and network providers)  
• Software and infrastructure providers (e.g., CRM, billing, and hosting services)  

We may also disclose information when required by law, regulation, or legal process.

8. Your Rights

Under GDPR and CCPA, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of data processing
• Request a copy of your data in a portable format

To exercise these rights, contact us at contact@redwhiskey.tech

9. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.

10. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: contact@redwhiskey.tech

Phone: (903) 515-8085